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Refund Policy

1. General Terms

  • This policy applies to all users (Passengers & Drivers) of the Shicar Carpooling App.
  • By booking, accepting, or offering a ride on Shicar, you agree to this policy.
  • Shicar is a platform that connects passengers and drivers — it does not own vehicles or operate rides directly.

2. Payments

  • Payment Methods:
    1. Shicar App Payment Gateway (UPI, Debit/Credit Cards, Net Banking, Wallets)
    2. Shicar Wallet (if available)
    3. Cash Payment (directly to driver — not covered by Shicar refund process)
  • Prepaid Rides: Payment is collected at the time of booking. The amount is held until the ride is completed.
  • Direct Payments to Drivers: If the passenger pays the driver directly (cash or UPI), Shicar is not responsible for refund disputes.
  • Driver Earnings: Driver payouts (for rides booked via the app) are credited to their Shicar Wallet/linked bank account after deducting the platform service fee.

3. Passenger Cancellations

  • Free Cancellation: Up to 2 hours before pickup — no fee.
  • Late Cancellation: Less than 2 hours before pickup — 50% of fare charged.
  • No-show: Passenger absent 10 minutes after pickup time — full fare charged.

4. Driver Cancellations

  • Responsible Cancellation: Drivers should cancel only in emergencies.
  • Late Driver Cancellation: Less than 2 hours before pickup — may lead to lower ratings and account penalties.
  • Driver No-show: If a driver does not arrive without notice — passenger gets full refund.

5. Refund Policy

  • Eligibility: Refunds apply only for payments made via Shicar’s in-app payment system.
  • Processing Time: Refunds will be credited to the original payment method within 5–7 working days after cancellation approval.
  • Non-refundable Charges: Platform service fees, convenience fees, or bank transaction charges are non-refundable.
  • Cash/Direct Payments: Refunds for cash or UPI payments made directly to the driver must be settled between passenger and driver.

6. Special Circumstances

  • Full refunds will be provided if a ride is cancelled by Shicar due to:
    • Vehicle breakdowns before trip start
    • Driver unavailability
    • Government restrictions or extreme weather
  • Partial refunds may apply if the trip is cut short due to unavoidable reasons.

7. Dispute Resolution

  • Cancellation or payment disputes must be reported via the Shicar Help Center within 24 hours of the scheduled trip.
  • Shicar’s decision will be final and binding.

8. Policy Updates

  • Shicar reserves the right to update this policy at any time.
  • Changes will take effect immediately upon posting in the app.